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Customer Service: Skills for Success, 7th Edition provides the student a detailed overview of customer service concepts, including verbal communication skills, the world of customer service, contributing to the service culture, customer service and behavior, listening to the customer, customer service in a diverse world, and encouraging customer loyalty, among others. This textbook is direct and concise with systematic content designed to engage today’s student through visually engaging content. There is a wide variety of assignment types that help students master customer service concepts & build real-world working capability. Customer Service: Skills for Success, 7th Edition goes into the importance of effective communication, building stronger relationships, reasons for customer defection, the impact of cultural values, the problem-solving process, nonverbal communication skills, characteristics of a good listener, establishing a service strategy, and what customers want. A chapter is broken down into customer service via technology. Buy the textbook Customer Service: Skills for Success, 7th Edition and be confident in your customer service education and career.
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