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Quality Concepts for the Process Industry, 2nd Edition provides the student with a detailed overview of quality concepts, including why quality is important, how it all began, the quality gurus, and the international standards organization, among others. This textbook is direct and concise with systematic content designed to engage today’s student through visually engaging content. There is a wide variety of assignment types that help students master quality concepts and build real-world working capability. Quality Concepts for the Process Industry, 2nd Edition goes into total quality management, customer satisfaction, employee empowerment, teamwork and teams, communication, and personal effectiveness. A chapter is broken down into the economics of quality. Buy Quality Concepts for the Process Industry, 2nd Edition and be confident in your quality education and career.
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